Dooars Tour....................
Hiamalayan Lake at freezing temperature
Terrain Hills .............
kalimpong................
Baranti ............... the unexplored
Toy Train through Darjeeling Himalayan.............
Hiamalayan.................
A fall of 300 mtr straight down in Simlipal Tiger Reserve .......
Jaldapara National park.....................
Himalayan Hills ....................

We request customer feedback.

We respect Voice Of Customer (VoC).

 

We appreciate customer feedback in any form and at any time. Though we receive customer feedback in structured forms, still, our team collects feedback continuously and in informal ways also.

 

The srauctured feedbacks are placed below - 

 

 

1 > Debasish Hajra from Big4 Corporate World

 

Feedback Form

 









Tour Package

Royal Bhutan


Date - Onward Journey

21-Dec-13


Date - Return Journey

28-Dec-13


Name of the Tourist

Debasish Hajra


No. of Pax

4


Overall Rating

 





















Rating >1=Worst/ 5=Best

Sl No

Subject

1

2

3

4

5

1

How is the Itineraryprepared? How comfortable and effective the itinerary is?

Information about Chelela pass should be provided earlier. In whole trip, we were continuously told by multiple persons that it is one of the best places in Bhutan to visit. But unfortunately we were not aware of this.

2

Rating on Itinerary




4


3

How is the Quality of Accommodation? Is it as per the expectation?

 It is beyond expectation.

4

Rating on accommodation





5

5

How is the Quality of Food? Is it as per the expectation?

 N/A

6

Rating on Food

 N/A

 N/A

N/A 

N/A

N/A

7

How is the Travel Service? How are the network coordinators behaving / cooperating?

 Travel coordinator was good and helpful.

8

Rating on Travel and Coordinators





 5

9

How Safe and Securedyou felt throughout the package?

 It was good.

10

Rating on Safety & Security





11

Do you feel you received the Value for Moneythat Eastern Heavens India promised? Reason please.

 Good Point:

1.       Train Ticket confirmation in rush season.

2.      Extremely good accommodation.

3.      Great help from Sandip regarding all the travel related query and I really appreciate his personnel touch in whole trip (i.e. constant follow-up).


Point of Improvement:

1.       We were bit disappointed regarding Chelela pass which should be included in the package or atleast we were required to be informed.

12

Rating for Value for Money




 4


13

Do you think Eastern Heavens Tour Consultants were Accessible and Helpfulthroughout the trip? Reason please.

 Sandip was very helpful, accessible during whole trip.

14

Rating of Eastern Heavens Tour Consulting





 5

15

Will you Travel with Eastern Heavens next time? Which place would you like to chose? Why the place?

 Definitely. Place would be Pattaya, Phuket and Koi Some Island.


 

2 > Siddhartha Sen from Big4 Corporate World

 

Feedback Form

 









Tour Package

Royal Bhutan


Date - Onward Journey

22-Dec-13


Date - Return Journey

28-Dec-13


Name of the Tourist

Siddhartha Sen


No. of Pax

3


Overall Rating





 5

















Rating >1=Worst/ 5=Best

Sl No

Subject

1

2

3

4

5

1

How is the Itineraryprepared? How comfortable and effective the itinerary is?

Very well prepared itinerary.

2

Rating on Itinerary




4


3

How is the Quality of Accommodation? Is it as per the expectation?

 All hotels and accommodation was excellent.

4

Rating on accommodation





5

5

How is the Quality of Food? Is it as per the expectation?

 N/A

6

Rating on Food

 N/A

 N/A

N/A 

N/A

N/A

7

How is the Travel Service? How are the network coordinators behaving / cooperating?

 Behaviour was very cordial

8

Rating on Travel and Coordinators





9

How Safe and Securedyou felt throughout the package?

 Very safe driving throughout the tour

10

Rating on Safety & Security





11

Do you feel you received the Value for Moneythat Eastern Heavens India promised? Reason please.

 Yes

12

Rating for Value for Money





 5

13

Do you think Eastern Heavens Tour Consultants were Accessible and Helpfulthroughout the trip? Reason please.

 Yes

14

Rating of Eastern Heavens Tour Consulting





 5

15

Will you Travel with Eastern Heavens next time? Which place would you like to chose? Why the place?

 Yes surely. Probably a forest.


 

3 > Tridib Chakraborty from Big4 Corporate World

 

Feedback Form

 









Tour Package

Dooars


Date - Onward Journey

12-Dec-13


Date - Return Journey

17-Dec-13


Name of the Tourist

Tridib Chakrabarty


No. of Pax

4


Overall Rating





















Rating > 1=Worst / 5=Best

Sl No

Subject

1

2

3

4

5

1

How is the Itineraryprepared? How comfortable and effective the itinerary is?


2

Rating on Itinerary




 4


3

How is the Quality of Accommodation? Is it as per the expectation?


4

Rating on accommodation





 5

5

How is the Quality of Food? Is it as per the expectation?


6

Rating on Food





5

7

How is the Travel Service? How are the network coordinators behaving / cooperating?


8

Rating on Travel and Coordinators




4


9

How Safe and Securedyou felt throughout the package?


10

Rating of Safety & Security




4


11

Do you feel you received the Value for Moneythat Eastern Heavens India promised? Reason please.


12

Rating for Value for Money



 3



13

Do you think Eastern Heavens Tour Consultants were Accessible and Helpfulthroughout the trip? Reason please.


14

Rating of Eastern Heavens Tour Consulting





15

Will you Travel with Eastern Heavens next time? Which place would you like to chose?




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